Published October 8, 2024 . 4 mins read

In today’s multigenerational workplace, communication can be a challenge. With so many generations—Baby Boomers, Gen X, Millennials, Gen Z, and soon Alpha—each having their preferred communication styles, the question often arises: who decides the method of communication? This topic sparked a lively conversation during my recent New England CFMA Regional Conference presentation. Some believed the eldest person in the room or the boss should decide the communication method. However, I emphasized the importance of receiver-oriented communication. This approach to communication focuses on how the message’s recipient will best understand, process, and respond to the information being conveyed. Instead of prioritizing the sender’s preferred method of communication, this approach tailors the message and the medium to suit the receiver’s preferences, needs, and context.

Focusing on ‘receiver-oriented communication’ is a great way to bridge the generational divide. By emphasizing that effective communication isn’t just about how we prefer to send messages but also how others best receive them, you’re setting the stage for more harmonious and productive interactions.

This means that the sender is responsible for selecting the correct channel because how the message is delivered is just as crucial as the message itself.

The Importance of Choosing the Right Communication Channel

Imagine scheduling an hour-long in-person meeting to convey a simple piece of information. The recipient may see this as a waste of time, which could negatively impact how they receive your message. Conversely, sending a complex or sensitive message via a quick Slack message could lead to understanding. The key is to align your communication channel with the message’s content and the recipient’s needs.

I recommend creating a Communication SOP (Standard Operating Procedure) to prevent confusion and ensure effective communication. At ProNovos, we have developed a detailed SOP that outlines which channels should be used and when. Here’s a brief overview of our approach:

Three Actionable Steps to Apply This Logic in Your Company

By following these steps, you can create a more harmonious and efficient communication environment that respects the preferences of all generations in your workplace. Remember, the key to effective communication is not just what you say but how you say it.